Shipping Policy — Suvira

At Suvira, we know your hair and skin care routine shouldn't have to wait. Every order is packed with care so your products arrive fresh, sealed, and ready to use.

1. Order Processing

All orders are typically processed within 1–2 business days of payment confirmation.

• Orders placed Monday–Friday are processed the same or next business day.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• During high-volume periods — such as promotions, new launches, or major holidays — processing may take up to 4 business days. We'll keep you informed if this happens.

2. Shipping & Delivery Timeframes

Suvira offers free worldwide shipping on all orders.

Estimated delivery times after your order ships:

• Standard international delivery: 7–14 business days, depending on destination country and customs processing.

Note: Delivery estimates are not guaranteed. Carrier delays, weather, or customs processing may affect transit times.

3. Order Tracking & Shipping Notifications

Once your order leaves our warehouse, you'll receive a shipping confirmation email with your tracking number.

• Tracking links typically become active within 24–48 hours of shipment.
• If your tracking hasn't updated after 48 hours, reach out and we'll look into it.
• Check your spam or promotions folder if you haven't received a confirmation email.

4. Shipping Delays

We do everything we can to meet delivery windows, but some delays are beyond our control. Suvira is not liable for delays resulting from:

• Carrier disruptions or service outages
• Severe weather or natural events
• Customs or import processing
• Incorrect or incomplete shipping information provided at checkout

5. Shipping Address Accuracy

Please double-check your shipping address before completing checkout. Suvira is not responsible for packages delivered to incorrect addresses provided at the time of purchase.

• If you notice an address error after placing your order, contact us immediately at support@suvira.us and we'll do our best to correct it before shipment.

6. Lost or Damaged Packages

If your order arrives damaged, or you believe it has been lost in transit, please contact us for assistance.

• Include your order number and a photo of any damaged packaging.
• We'll work with you on a resolution — whether that's a replacement, store credit, or another option.

Questions About Your Order?

Our support team is ready to help. Reach out and we'll typically respond within 12–24 hours.

Email: support@suvira.us